Refund Policy
Due to the nature of marketing services—which involve time, strategy, creative work, and third-party advertising platforms—we do not offer refunds for any of the following:
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SEO services
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Paid advertising (e.g. Google Ads, Meta Ads)
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Social media management
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Content creation
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Branding and design
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Email marketing
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Web design or development
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Any consulting or strategy sessions
Once a project or monthly service has commenced, all associated fees are non-refundable.
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We understand that sometimes domain or hosting services may be purchased in error or plans may change. As such, we offer a 15-day refund window for:
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Domain name purchases or renewals
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Website hosting plans
To be eligible:
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The refund request must be made within 15 calendar days from the purchase date.
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The domain must not have been transferred, altered, or associated with any live website or email service.
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Hosting packages must not have exceeded basic usage (e.g., storage and bandwidth).
To request a refund, please email us at info@spaceus.co.uk with your order details and reason for the request.
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Approved refunds will be processed within 5–7 business days to the original payment method. Processing times may vary depending on your bank or payment provider.
Refunds will not be issued under the following conditions:
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The 15-day window has passed
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The domain or hosting service has been significantly used or altered
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Marketing services have already been rendered or commenced
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If you have any questions about this policy or need assistance, please contact our team:
Email: info@spaceus.co.uk
Phone: +44 7534 256768